Terms of Service

These Terms of Service ("Terms") are an agreement between you and SalunBD ("SalunBD", "we", "us", "our") for the use of the SalunBD app, the SalunBD Partner app, the SalunBD web dashboards and salunbd.com (together, the "Service"). Please read them carefully. By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

• Customer: a person who uses SalunBD to find and book services.
• Partner: a shop owner, a stylist working in a shop, or an independent stylist who uses SalunBD Partner.
• Shop: a salon, salon or independent stylist's studio listed on SalunBD.
• Services: the grooming and beauty services a shop offers, such as haircuts, shaves, colouring, spa and skin treatments.
• Booking: a reservation of a service at a shop for a date and time, made in the app or recorded by the shop for an offline (in-person) customer.
• Content: anything posted on the Service, such as reviews, photos, profiles, service descriptions and messages.

2. Who can use SalunBD

• You must be at least 13 years old to use SalunBD as a customer. If you are under 18 you need the permission of a parent or guardian, who is responsible for your use of the Service.
• You must be at least 18 years old and legally able to enter contracts to use SalunBD Partner.
• If you use SalunBD Partner for a business, you confirm you are authorised to act for that business and that it may legally offer the services it lists.
• You may not use the Service if we have previously closed your account for breaking these Terms.

3. Your account

• Give accurate, current information, keep it up to date, and use your own name.
• Keep your password secret. You are responsible for everything done with your account; tell us straight away at support@salunbd.com if you think someone else has used it.
• One person, one account, except that a shop may have several team members each with their own account.
• We may ask you to verify your email address, phone number or identity before you can use some features.

4. What SalunBD is, and is not

SalunBD provides technology that lets customers find shops, see services, prices and availability, book and manage appointments, message shops, and leave reviews, and lets partners manage their bookings, team, services, clients and earnings.

SalunBD does not provide grooming or beauty services. Shops and stylists are independent businesses and professionals; they are not our employees or agents. Each shop is solely responsible for its services, staff, premises, hygiene, prices, policies and the information in its listing. Any agreement for a service is between the customer and the shop.

5. Bookings

• Making a booking: choose the shop, services, a specific stylist or "any stylist", and an available time. The price and total shown are set by the shop. A booking is confirmed when the app shows it as confirmed.
• "Any stylist": the shop assigns a stylist to your booking; the stylist may change if the shop needs to.
• Arrive on time. Shops may shorten, reschedule or cancel a booking when you arrive late, according to their late arrival policy.
• Cancelling and rescheduling: you can cancel or reschedule from Bookings in the app. Each shop's cancellation, rescheduling and no-show policies are shown on its page and apply to your booking.
• No-shows: if you repeatedly miss bookings without cancelling, shops may decline your bookings and we may limit your ability to book.
• Changes by the shop: shops must honour confirmed bookings. If a shop has to change or cancel your booking it should tell you as soon as possible through the app.
• Your health and safety: tell the shop about any allergies, sensitivities or conditions that may affect your service. Shops are responsible for providing their services safely.

6. Prices, payments and fees

• Prices are set by each shop in Bangladeshi Taka (BDT, ৳) and are shown before you book. Shops are responsible for their prices being accurate and complete.
• No booking fee for customers. SalunBD does not charge customers for making bookings.
• Payment at the shop: unless the app clearly shows another method for your booking, you pay the shop directly at the shop, after your service. Nothing is charged when you book.
• Online payment (bKash, Nagad, cards and online banking) is not available yet. When it is, we will update these Terms and show any charge before you pay.
• Problems with a service are between you and the shop: you pay the shop directly, so SalunBD does not hold your money and does not give refunds. If you cannot resolve a problem with a shop, contact us and we will try to help.

7. Wallet, gift cards, coupons, loyalty points and referrals

• Wallet: your wallet can hold credits such as rewards. Wallet credit has no cash value and cannot be withdrawn or transferred.
• Gift cards are issued by a shop and can only be used at the shop that issued it, for that shop's services. The issuing shop is responsible for honouring its gift cards.
• Coupons are created by shops (or by us) and are subject to their own conditions, such as dates, minimum spend and usage limits. A coupon can only be used at the shop it belongs to.
• Loyalty points and referral rewards have no cash value, cannot be sold or transferred, and may only be used as the app describes. Rewards obtained through fake accounts, self-referrals or other abuse may be removed.
• We may change or end rewards programmes. We will give reasonable notice where the law requires it.

8. Reviews and other content

• Reviews can only be written for completed bookings and must reflect your genuine experience. Do not post fake reviews, reviews of your own shop or a competitor, or reviews in exchange for payment.
• You own your content. By posting it on the Service you give SalunBD a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and distribute it to operate, promote and improve the Service. This licence ends when your content is deleted, except for copies kept as described in our Privacy Policy and content others have shared or saved.
• You confirm you have the right to post your content, including any photos of other people, and that it does not break the law or anyone's rights.
• Shops and stylists may publicly reply to reviews about them, politely and without sharing a customer's private information.
• Moderation: anyone can report content or an account in the app. We review reports and may remove content, and restrict, suspend or close accounts, that break these Terms. We are not obliged to monitor all content.

9. Messaging

Messages are for communication about bookings and services. Do not use them to send spam, advertising, abusive or sexual content, or to ask for payment outside the agreed prices. You can block any account that messages you. We may review messages that are reported to us.

10. Acceptable use

You must not:

• break any law, or help anyone else to;
• post or send content that is false, misleading, defamatory, abusive, hateful, threatening, sexual, violent or discriminatory, or that invades someone's privacy;
• harass, stalk, threaten or intimidate anyone, including shop staff;
• impersonate anyone, or misrepresent your connection with a person or business;
• make bookings you do not intend to keep, or book to block other customers;
• create fake accounts, fake listings, fake reviews or fake referrals, or manipulate ratings;
• collect other users' information, or use it for anything other than the booking it was shared for;
• copy, scrape, reverse engineer, overload or interfere with the Service, or get around its security or limits;
• upload viruses or harmful code;
• use the Service to advertise other platforms or to take customers' payments outside agreed prices.

11. Additional terms for partners

These apply to shop owners, stylists and independent stylists using SalunBD Partner.

11.1 Your listing and services

• Keep your shop and profile information accurate and current: name, address, map location, opening hours, services, durations, prices, photos and policies.
• Photos must show your real shop and your own work.
• You are responsible for holding any licences, permits and registrations your business needs, for your premises, hygiene and safety, and for the quality of your services.
• Show all prices clearly and do not charge customers more than the listed price for the booked service without their agreement before the service.

11.2 Bookings and working hours

• Keep your working hours and availability up to date; they become the times customers can book.
• Honour confirmed bookings, assign "any stylist" requests promptly, and tell customers early if you must change or cancel.
• Record offline customers and completed bookings accurately.

11.3 Your team

• A shop owner invites stylists by sharing the shop's join code and decides whether to approve each request. The owner is responsible for who is on the team and should remove people who no longer work there.
• Stylists who leave a shop keep their own account and work history; the shop keeps its records of the bookings they did.

11.4 Customer information

• Use customer information you receive through SalunBD (names, phone numbers, booking history, client notes, allergies and other details) only to provide and manage your services. Do not sell it, share it or use it for unrelated marketing.
• Keep client records accurate and record sensitive details, such as allergies, only when the customer has shared them with you for their service.
• You are responsible for your team's use of customer information and must follow applicable data protection law and our Privacy Policy.

11.5 Fees

• Using SalunBD Partner is free. There is no subscription, and SalunBD takes no cut of the cash your customers pay you at the shop.
• If we introduce a fee (for example, a charge on payments made through the app once online payment is available), we will give you at least 30 days' notice, and you may stop using the feature before it applies.
• You are responsible for your own taxes on the money you earn.

11.6 Payments

• Customers pay you directly at your shop, in cash. That money is between you and the customer, and SalunBD takes no part of it.
• There are no earnings paid through SalunBD and no withdrawals until online payment is available. We will update these Terms before that starts.

12. Our rights in the Service

The Service, including the SalunBD name, logos, apps, software and design, belongs to SalunBD and is protected by law. We give you a personal, limited, non-exclusive, non-transferable and revocable right to use the apps for their intended purpose under these Terms. Do not use our name or logos without our written permission, except that partners may say that they take bookings on SalunBD.

13. Suspension and closing accounts

• By you: you can delete your account at any time in the app or at Delete your account.
• By us: we may warn you, remove content, limit features, or suspend or close your account, with or without notice, if you break these Terms, if we must by law, or if your use puts other people or the Service at risk. Where reasonable we will tell you why and give you a chance to respond.
• After an account is closed, the parts of these Terms that by their nature should continue (such as content licences already used, payment obligations, disclaimers, limitation of liability and dispute terms) continue to apply.

14. Changes to the Service

We are always improving SalunBD, so features may change, be added or be removed. We will tell you in advance about changes that significantly affect how you use the Service where we reasonably can.

15. Disclaimers

The Service is provided "as is" and "as available". We work hard to keep it accurate, secure and available, but we do not promise it will always be uninterrupted, error-free or that listings, prices, availability or reviews provided by shops and users are accurate. To the extent the law allows, we are not responsible for the services, conduct, premises or promises of shops, stylists or customers.

16. Limitation of liability

To the fullest extent permitted by law:

• SalunBD is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill, arising from your use of the Service;
• SalunBD is not liable for any injury, loss or damage arising from services provided by a shop or stylist;
• our total liability to you for any claim about the Service is limited to the amount you paid to SalunBD in the 12 months before the claim, or BDT 1,000 if you paid us nothing.

Nothing in these Terms limits liability that cannot be limited by law, including for our own fraud or gross negligence.

17. Indemnity

If you use the Service in breach of these Terms or the law, you agree to cover SalunBD's reasonable losses and costs from claims by others caused by that breach. For partners, this includes claims arising from the services you provide.

18. Disputes and governing law

• Talk to us first. If you have a problem with SalunBD, contact support@salunbd.com. We will try to resolve it within 30 days.
• Disputes with a shop should first be raised with the shop. We may help, but we are not a party to the service agreement between customers and shops.
• These Terms are governed by the laws of the People's Republic of Bangladesh, and the courts of Dhaka have jurisdiction over any dispute, without affecting any rights you have under consumer protection law.

19. Changes to these Terms

We may update these Terms. The date at the top shows when they were last updated. For important changes we will tell you in the app or by email before they take effect. If you keep using the Service after a change takes effect, the new Terms apply; if you do not agree, you can delete your account.

20. General

• These Terms and our Privacy Policy are the whole agreement between you and SalunBD about the Service.
• If any part of these Terms is found unenforceable, the rest remains in effect.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer your rights under these Terms. We may transfer ours as part of a reorganisation, merger or sale of the Service.
• We are not responsible for delays or failures caused by events beyond our reasonable control, such as network outages, power failures or natural disasters.

21. Contact

Questions about these Terms: support@salunbd.com, or Support in either app.