Privacy Policy

This Privacy Policy explains how SalunBD ("SalunBD", "we", "us", "our") collects, uses, shares and protects personal information when you use:

• the SalunBD app for customers (Android package com.salunbd.user);
• the SalunBD Partner app for barbers, independent barbers and shop owners (Android package com.salunbd.partner);
• the SalunBD web dashboard for shop owners at partners.salunbd.com, and our website at salunbd.com.

Together we call these the "Service". SalunBD is a booking platform that connects customers with barbershops, salons and independent barbers in Bangladesh.

1. Who is responsible for your information

SalunBD is responsible for the personal information we process to run the Service. Shops and barbers that use SalunBD Partner are responsible for how they use the information they receive about their own customers and team (for example the client notes they keep); we store that information for them and only use it to provide the Service.

For any privacy question or request, contact us at support@salunbd.com or use Support in either app.

2. Information we collect

2.1 Information you give us

• Account details: your name, email address, phone number and password. Your password is stored only as a one-way hash; we can never see it.
• Profile details (customers): a profile photo and, if you choose to add them, gender and an emergency contact.
• Business details (shop owners): your shop's name, address and map location, contact phone and email, opening hours, description, photos, amenities, services, prices and policies (cancellation, rescheduling, late arrival, no-show and refunds).
• Professional details (barbers): bio, title, experience, specialties, languages, certificates, portfolio photos and social links.
• Private partner details: if you add them, your date of birth, home address, emergency contact, tax identification number and payout account (for example a mobile banking or bank account number used for withdrawals). These are never shown to customers.
• Bookings: the shop, barber, services, date and time, price, status, and any coupon, gift card or payment method used.
• Reviews and ratings you write after a completed visit, and replies from shops and barbers.
• Messages you send to a shop or barber in the app, and messages you send to our support team.
• Reports you make about content or accounts, and the list of accounts you have blocked.
• Wallet and rewards: your wallet balance and history (credits, rewards and any adjustments), loyalty points, referral code and referral rewards.

2.2 Information collected automatically

• Location: only if you allow it and only while you use the app. SalunBD uses it to show shops and barbers near you and their distance; SalunBD Partner uses it to help you set your shop's address on the map. We do not track your location in the background and do not keep a history of where you have been. You can turn location off at any time; the apps still work, you just search by area instead.
• Camera and photos: only when you choose to take or pick a photo (for example a profile picture, a shop photo or a portfolio image). SalunBD Partner also uses the camera to scan a shop's join code; that camera image is not stored.
• Device and notification data: a push notification token for your device, your device platform and app version, and your notification settings.
• Sign-in data: the tokens that keep you signed in. They are stored as one-way hashes on our side and expire after 30 days without use.
• Technical and security data: IP address, request details and error reports, which every server receives. We use them to keep the Service running, to limit abuse (for example too many sign-in attempts) and to fix errors.

We do not use advertising identifiers, we do not show ads, and we do not use third-party analytics or tracking tools in the apps.

2.3 Information we receive from shops and other users

• Client records: when you visit a shop that uses SalunBD Partner, the shop can keep a client record about you with your name, phone, visit history and notes, and, if you tell the shop, your date of birth, gender and any allergies or sensitivities (for example to hair products) so they can serve you safely. Tell the shop only what you are comfortable sharing.
• Walk-ins: a shop may record your name and phone number for a walk-in visit even if you do not have a SalunBD account, so the visit appears in their bookings.
• Team records: shop owners may record their barbers' shifts, performance and pay records in SalunBD Partner.
• Referrals: if a friend invites you, we record that you joined with their code so both of you get the reward.

3. How we use information

We use personal information only to:

• Provide the Service: create and secure your account, verify your email, show shops, barbers, prices and open times, take and manage bookings and walk-ins, run the wallet, gift cards, coupons, loyalty points and referral rewards, and let customers and shops message each other.
• Send you notifications: booking confirmations, reminders, changes and cancellations, messages, and important account or service notices. You choose which notifications you receive in Notification Settings and in your phone's settings.
• Keep the Service safe: prevent fraud, spam and abuse, enforce our Terms of Service, review reports, and protect our users, partners and systems.
• Provide support: answer your questions and resolve problems with bookings, payments or accounts.
• Improve the Service: understand errors and performance so we can fix and improve the apps. We use aggregated, non-identifying information for this where possible.
• Meet legal obligations: keep records required for accounting and tax, and respond to lawful requests from authorities.

We process your information because it is needed to provide the Service you asked for, because you have given permission (for example for location, camera or notifications), because we have a legitimate interest in keeping the Service safe and working, or because the law requires it.

4. What others can see

• Shops and barbers you book with see your name, phone number, booking details, any notes you add to the booking, the messages you send them, and the reviews you write about them.
• Other users can see public content: a shop's or barber's public profile (name, photos, bio, services, prices, ratings and reviews), and the reviews you write, shown with your name and profile photo.
• Never public: your email address, phone number (except to shops you book with), exact location, and a partner's date of birth, home address, emergency contact, tax ID and payout account.

5. When we share information

We do not sell personal information and we do not share it for advertising. We share it only:

• With the shop or barber you book with, as described above, so they can provide the service.
• With service providers that run parts of the Service for us (listed below).
• For legal reasons: when required by law, court order or a lawful request from authorities in Bangladesh, or when needed to protect the rights, safety or property of our users, partners, the public or SalunBD.
• In a business change: if SalunBD is involved in a merger, acquisition or sale of assets, your information may be transferred as part of it; we will tell you before it becomes subject to a different privacy policy.

Our service providers. These companies run parts of the Service for us. They may use the information only to do that work, under agreements that require them to protect it:

• Render: application hosting.
• Neon: database hosting.
• Upstash: temporary cache and rate limiting.
• Cloudinary: storing and delivering the photos you upload.
• Mapbox: maps, place search and directions; it receives the coordinates needed to show the map.
• Resend: sending emails such as verification codes and password resets.
• Expo and Google Firebase Cloud Messaging: delivering push notifications.
• Sentry: error monitoring for our servers.
• Google Play: distributing the apps.

6. Where your information is stored

Our service providers may store and process information on servers outside Bangladesh. When they do, we use providers that protect the data with encryption and security measures at least as strong as those described in this policy.

7. How long we keep information

• Account and profile: for as long as your account is open.
• Sign-in tokens: until you sign out, change your password, or 30 days after last use.
• Bookings, payments, wallet and review records: for as long as needed to provide the Service and meet accounting, tax and legal duties. When you delete your account these records are kept without your name.
• Messages: for as long as the conversation exists for the other person. After you delete your account, messages you sent stay visible to the person you sent them to, without your name.
• Support tickets and reports: for as long as needed to resolve them and to keep the Service safe.
• Technical logs and error reports: for a short period, then deleted by our providers.
• Backups: deleted information may remain in encrypted backups for a limited time until they are replaced.

8. Deleting your account

You can delete your account at any time:

• in the app: Profile → Security → Delete account, confirmed with your password; or
• on the web: Delete your account.

Your profile, contact details, photos, professional and payout details, favorites, notifications, loyalty points, referral code and sign-in access are erased straight away, and your upcoming bookings are cancelled. Records that shops and the law need are kept without your name, as described above. Any wallet credit is lost; it has no cash value and cannot be paid out. A shop owner's request closes the shop too, so it is handled by our support team within 7 days.

9. Your rights and choices

You can:

• See and correct your profile, business and professional details in the app at any time.
• Ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by writing to support@salunbd.com from the email address on your account.
• Withdraw permission for location, camera, photos and notifications in your phone's settings.
• Choose your notifications in the app's Notification Settings.
• Report and block other accounts from the app.
• Ask a shop to show, correct or delete the client record it keeps about you, or ask us to help.

We answer requests within 30 days. We may need to confirm your identity first, and we may keep information the law requires us to keep.

10. Security

We protect your information with encrypted connections (HTTPS) for all traffic, one-way hashing for passwords and sign-in tokens, secure storage of sign-in tokens on your device, limits on repeated sign-in and verification attempts, role-based access so each person and staff member sees only what they need, and an audit log of administrative actions. No system is perfectly secure; if a breach affects your information we will tell you and the authorities as the law requires.

11. Children

SalunBD is not intended for children under 13 and we do not knowingly collect their information. Customers aged 13 to 17 may use SalunBD only with the permission of a parent or guardian. SalunBD Partner is only for people aged 18 or older. If you believe a child under 13 has given us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy as the Service changes. The date at the top shows when it was last updated. If a change is important we will tell you in the app or by email before it takes effect.

13. Contact us

Questions, requests or complaints about privacy: support@salunbd.com, or Support in either app. If you are not satisfied with our answer, you may also contact the relevant authority in Bangladesh.